FAQs

Do you supply the products or people directly?

No. All of the suppliers on our platform are independent. After confirming your order, you will be connected with them directly.

So what is your role then?

We provide the technology which allows brides and grooms to find wedding suppliers, and to book them for the wedding. We handle the payments through Stripe, the payment platform.

How do I know I can trust the suppliers?

All of our suppliers are verified. All suppliers have been cross-referenced with other suppliers they have worked with, and previous clients. We check to make sure they have been professional in these collaborations. Their identity has been verified and we also check relevant qualifications and insurance.

We also provide the technology which allows you to see reviews from previous clients, and contact the suppliers directly.

We understand that a wedding is a once in a lifetime event. If you have any issues with any suppliers you have booked through our platform, please contact us on support@nowtovow.co.uk.

Will I be protected by a contract?

Yes. After placing your order you will receive a contract which reflects the order you have placed and further details that you will have negotiated with your supplier.

When do I pay?

Upon booking your supplier, you will pay a 50% deposit. We will take the remaining 50% payment 12 weeks later. If your wedding is less than 12 weeks away, we will take the remaining payment 4 weeks before your wedding day. If your wedding is less than 4 weeks away, we will take your remaining payment immediately.

So my supplier gets paid before my wedding day?

No. Unlike other platforms and offline transactions, we delay the final payment to your supplier until 7 days after the day of the wedding or relevant event. This is to give you peace of mind when booking your supplier, and to ensure the process is fair to everyone.

Do you charge a fee?

Yes. We charge 2% of your order plus VAT. This is taken from your deposit payment.

Can I book suppliers for any type of wedding?

Yes. Although our platform is tailored for Indian weddings and we make a special effort to make sure we have suppliers who are experienced in those weddings, you can actually book our suppliers for any type of wedding.

I’m a supplier, how do I get listed on the platform?

Great! You can simply list your service by clicking “List your service” at the top of the page. If you’d like any more information on how it works, please email us on suppliers@nowtovow.co.uk.