We take reviews and recommendations from couples who have previously booked suppliers, and suppliers who have worked alongside them. We speak to each supplier and test their responsiveness before approving them onto the platform. Each supplier then goes through an identity check before they can accept payments.

Your payments are held in an FCA regulated escrow account before being released to the suppliers. This gives you legal protection should the service not be delivered as agreed. The escrow account is provided by Trustshare.

Your final payment will be held in the escrow account until after your events. This gives you peace of mind that the service will be delivered on the day. Final payments must be released within 7 days of your events.

Unfortunately, post-Covid, 6% of bookings get cancelled by suppliers at the last minute. Weddings are particularly vulnerable to the spread of Covid and suppliers will be at multiple weddings during peak wedding season.

If a supplier does cancel, we will find replacements for you within 24 hours. We will present you with some options but can’t guarantee that they will cost the same as your previous supplier, although we will try our best.

Your previous supplier should then issue you with a full refund. Please check your contract with them to make sure this is the case.

All of our suppliers have been vetted and none so far have failed to deliver the service as agreed. However, in the unlikely event that this happens, you can raise a dispute which will be handled by Trustshare. They will ask for a copy of your contract and evidence that the supplier has not delivered on any aspect of it. If they find in your favour, they will issue you with a refund in line with the severity of the breach.